INFORMATION

We have decided to sell goods for "SMTOWN LIVE 2024 SMCU PALACE @TOKYO", which will be held at Tokyo Dome for the first time in about a year and a half!
In addition to standard items such as T-shirts and tote bags with designs drawn especially for this event, we also have many items such as slogan towels and shoulder pouches that you can wear at the venue and support your favorite artists. I did.

We will start pre-sale of goods at SMTOWN OFFICIAL ONLINE STORE (https://shop-smtown.jp/) from 20:00 on Tuesday, February 6th, so be sure to check it out♪

【Product list】



[About goods sales at the venue]

*Opening/starting times are subject to change.
*There will be no on-site pickup for this merchandise sale.
*Even customers who do not have a performance ticket on the day of the event can still use the merchandise sales at the venue.
*Infection prevention measures such as wearing masks are a personal decision.
Please be considerate of the customers around you when inside the merchandise sales venue and performance venue, including observing cough etiquette.
*Please limit the number of people purchasing goods to the minimum number of people.
*Sales hours may change without prior notice depending on the situation on the day.
*Sales after the show may not be possible depending on the situation on the day. Please note.
*Please be sure to check the size, quantity, and change of products purchased at the venue. Thank you in advance for your understanding that we will not be able to respond to inquiries made after you have left the sales floor or at a later date.
*After purchase, we cannot accept returns or exchanges due to customer convenience. If you wish to exchange a defective product purchased at the venue, please be sure to bring the receipt with you. If you do not have the receipt, we will not be able to exchange it, so please be sure to keep it.

[About payment methods]
·cash
・Credit card, QR code payment
 
*Credit card payments can only be made in one lump sum.
*The above QR code payment can be used at the goods department, but it may not be possible depending on the radio wave conditions. In that case, please pay in cash.
*Transportation ICs and electronic money cannot be used. Please note.

[About selling goods at the online store]
■SMTOWN OFFICIAL ONLINE STORE
Online pre-sale starts: February 6th (Tuesday) 20:00~
▼Click here to purchase
https://shop-smtown.jp/
(Until online sales start, you can only view product details.)
*Pre-registration (free) to SMTOWN OFFICIAL ONLINE STORE is required for purchase.

*Notes on purchasing*
*It may take more than 7 business days for the product to be delivered. Please note that in some cases, due to shipping conditions, traffic conditions, etc., the product may not be delivered in time for the performance you are planning to attend.
*Depending on the delivery status of the product, the order of delivery may change. Please note.
*Please note that even if you cannot make it in time for the performance, we will not be able to cancel or refund your ticket.
*It is not possible to specify the delivery date. If you purchase different products with different delivery dates or pre-order products together, they will be shipped together according to the products that arrive later. If you would like to receive the item first, please purchase separately.
・If the shipping of the product is delayed due to unexpected logistics congestion, we will notify you via the email address you registered at the time of purchase.
・Please check the product and quantity you purchased immediately after receiving the product.
・Please note that under no circumstances will we be able to respond to complaints, declarations, or subsequent inquiries made more than one week after the delivery date.
・We cannot replace any defective products that occur if you do not follow the instruction manual, so please be sure to read the product instruction manual before use.

[Inquiries regarding goods sales]
https://form.run/@ldc-product
*We cannot respond to inquiries regarding this matter even if you contact the artist's official website, fan club, or free e-mail newsletter site.
*When making inquiries, please include details such as the name of the performance in question.

＜Check out SMTOWN OFFICIAL ONLINE STORE official Instagram and X too! ＞