INFORMATION

Thank you for always supporting TOHOSHINKI.
 
Meetings were being conducted to schedule alternate performances while staying up to date on the daily changes with the COVID-19 situation, but with with the continuing participant limits at large events due to the spread of COVID-19, the current status of immigration, as well as related information released by the government and local municipal bodies, we want to prioritize the health and safety of our customers, the artists, and everyone involved.
Therefore, we have come to the decision to cancel the alternate performances of the "TOHOSHINKI LIVE TOUR ~XV~" additional performances that were scheduled to be held on the weekend of April 25-26, 2020 at Tokyo Dome.
 
We apologize to the fans who were looking forward to these shows and we thank you for your understanding.
 
Due to the cancellation of these performances, we will be offering ticket refunds.
Ticket refund methods differ depending on the ticket vendor, so please check the payment method below for the ticket vendor you purchased from.
We will not be able to handle inquiries outside the refund period, so please be sure to complete the refund procedures within the allotted period.
 
We are praying for the quick recovery of everyone who has been infected and for everyone's safety.
 
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▼ Ticket Refund Methods
 
■ Customers who purchased tickets through Bigeast presales (1st/2nd round) or Super Premium Seat presales for Bigeast fan club members of 6 years or more
[Period to Register an Account for a Refund: Thursday, January 7 at 13:00 to Wednesday, January 20, 2021 at 23:59]
 
Please follow the procedure below to complete the refund process on your own.
* Please read carefully to the end, including the notes, so that you can complete the refund procedure smoothly.
* Tickets are not required to process a refund.
 
STEP1. Register a bank account to receive the refund.
Make sure to perform the "Register an Account" step from the application confirmation page within the refund period.


 
[Notes]
* Please register a bank account for each ticket that you'd like refunded.
* When registering an account, be sure to check the information such as [branch name], [account name], and [account number] in your passbook before entering the information.
* Be sure to write a memo about the account you registered so you don't forget the account details.
* Your "Account to Receive the Funds" will be displayed after you begin the account registration process.
This information will be hidden outside the registration period and you will not be able to complete the procedure then.
 
* You can check your ticket purchase status from the application status confirmation page.
The URL of the application status confirmation page can be confirmed by the customer via the Application completion email / Winning lottery entry notification email received when the ticket was purchased.
↓
 
STEP2. We will send the money to the registered bank account.
[Refunds will be sent: Beginning on Tuesday, February 9, 2021]
 
Refunds will begin to be sent to registered bank accounts from the date above.
Please check the transaction entry details on your own.
 
[Notes]
* Depending on the financial institution, it may take some time before the money is sent.
* If there is an error with the registered account, a refund will not be sent.
In such cases, you will need to register your bank account again, after which it will take about one month to transfer the money.
In such cases, please note that a reprocessing fee (550 yen per case) will be deducted from the amount.
For details, please check the email sent from the "Ticket Office" when you start registering your account.
 
<Inquiries: Ticket Office Refund Counter https://info2.y-tickets.jp/inquiry_refund/input>
* Sending your account information or a refund request via the inquiry form will not count as completing the refund process.
 
■Customers who purchased presale tickets through Ticket Plus / Yahoo! Ticket (1st/2nd round)
[Period to Register an Account for a Refund: Thursday, January 7 at 13:00 to Wednesday, January 20, 2021 at 23:59]
 
Please follow the procedure below to complete the refund process on your own.
* Please read carefully to the end, including the notes, so that you can complete the refund procedure smoothly.
* Tickets are not required to process a refund.
 
STEP1. Register a bank account to receive the refund.
Make sure to perform the "Register an Account" step from the application details page on your Yahoo! Ticket My Page within the refund period.
 
[Notes]
* Please register a bank account for each ticket that you'd like refunded.
* When registering an account, be sure to check the information such as [branch name], [account name], and [account number] in your passbook before entering the information.
* Be sure to write a memo about the account you registered so you don't forget the account details.
* Your "Account to Receive the Funds" will be displayed after you begin the account registration process.
This information will be hidden outside the registration period and you will not be able to complete the procedure then.
 
↓
 
STEP2. We will send the money to the registered bank account.
[Refunds will be sent: Beginning on Tuesday, February 9, 2021]
 
Refunds will begin to be sent to registered bank accounts from the date above.
Please check the transaction entry details on your own.
 
[Notes]
* Depending on the financial institution, it may take some time before the money is sent.
* If there is an error with the registered account, a refund will not be sent.
In such cases, you will need to register your bank account again, after which it will take about one month to transfer the money.
In such cases, please note that a reprocessing fee (550 yen per case) will be deducted from the amount.
For details, please check the email sent from the "Ticket Information Center" when you start registering your account.
 
<Inquiries: Ticket Information Center https://info.y-tickets.jp/info/faq/＞
* Sending your account information or a refund request via the inquiry form will not count as completing the refund process.
 
■ Customers who purchased tickets through LAWSON TICKET
[Refund Period: Thursday, January 7 at 10:00 to Wednesday, January 20, 2021 at 23:59]
 
Please take your ticket and processing fee receipt to a nearby Lawson or Ministop to receive a refund. Bring your ticket within the return period listed above to process your return at a Loppi machine at Lawson or Ministop.
A ticket is required to receive a refund. If you have not printed out your tickets yet, please print them out first before processing your refund through a Loppi machine at a Lawson or Ministop.
 
* A ticket is required to receive a refund. Please be sure to print out your ticket and then complete the refund process.
* Refunds cannot be made outside the designated period. Returns attempted after the period will not be processed.
* If you purchased 2 or more tickets, you can have each ticket refunded individually as well.
* Refunded tickets will be collected at the cash register. Please be sure to give them to the staff.
* Refunds will not be given if tickets or processing fee receipts are lost or destroyed.
* Tickets without stubs cannot be refunded.
 
Check the link below for more information about refunds.
https://l-tike.com/oc/lt/haraimodoshi/
 
Contact Us: https://l-tike.com/contact/
* Inquiries can be made via email, but it may take several days to reply because of the large amount of inquiries being received. Thank you for your understanding.