INFORMATION

Thank you for always supporting TOHOSHINKI.
 
Meetings were being conducted to schedule alternate performances while staying up to date on the daily changes with the COVID-19 situation, but with with the continuing participant limits at large events due to the spread of COVID-19, the current status of immigration, as well as related information released by the government and local municipal bodies, we want to prioritize the health and safety of our customers, the artists, and everyone involved.
Therefore, we have come to the decision to cancel the "TOHOSHINKI Special Event in OKINAWA powered by Sky PerfecTV!" alternate performances that were scheduled to be held on the weekend of April 4-5, 2021 at the Okinawa Convention Center.
 
We apologize to the fans who were looking forward to these shows and we thank you for your understanding.
 
Due to the cancellation of these performances, we will be offering ticket refunds.
We will not be able to handle inquiries outside the refund period, so please be sure to complete the refund procedures within the allotted period.
 
We are praying for the quick recovery of everyone who has been infected and for everyone's safety.
 
=================================
▼ Ticket Refund Method
 
■ BigeastCustomers who purchased advance sale tickets (1st/2nd round)
[Period to Register an Account for a Refund: Thursday, January 7 at 13:00 to Wednesday, January 20, 2021 at 23:59]
 
Please follow the procedure below to complete the refund process on your own.
* Please read carefully to the end, including the notes, so that you can complete the refund procedure smoothly.
* Tickets are not required to process a refund.
 
STEP1. Register a bank account to receive the refund.
Make sure to perform the "Register an Account" step from the application confirmation page within the refund period.
 
[Notes]
* Please register a bank account for each ticket that you'd like refunded.
* When registering an account, be sure to check the information such as [branch name], [account name], and [account number] in your passbook before entering the information.
* Be sure to write a memo about the account you registered so you don't forget the account details.
* Your "Account to Receive the Funds" will be displayed after you begin the account registration process.
This information will be hidden outside the registration period and you will not be able to complete the procedure then.
 
* You can check your ticket purchase status from the application status confirmation page.
The URL of the application status confirmation page can be confirmed by the customer via the Application completion email / Winning lottery entry notification email received when the ticket was purchased.
 
↓
 
STEP2. We will send the money to the registered bank account.
[Refunds will be sent: Beginning on Tuesday, February 9, 2021]
 
Refunds will begin to be sent to registered bank accounts from the date above.
Please check the transaction entry details on your own.
 
[Notes]
* Depending on the financial institution, it may take some time before the money is sent.
* If there is an error with the registered account, a refund will not be sent.
In such cases, you will need to register your bank account again, after which it will take about one month to transfer the money.
In such cases, please note that a reprocessing fee (550 yen per case) will be deducted from the amount.
For details, please check the email sent from the "Ticket Office" when you start registering your account.
 
<Inquiries: Ticket Office Refund Counter https://info2.y-tickets.jp/inquiry_refund/input >
* Sending your account information or a refund request via the inquiry form will not count as completing the refund process.