INFORMATION

Thank you for always TOHOSHINKI

We are very sorry for the time it took to inform you about the transfer performance due to the postponement of the performance of TOHOSHINKI LIVE TOUR ~ XV ~ Additional Performance" scheduled to be held on April 25th and 26th, 2020. However, even now, based on the immigration control status and infection status and the accurate information issued by the government and local governments, etc., including the extension of the abolition and extension of the number of participants such as large-scale events following the spread of the new coronavirus infection. , We are carefully considering and discussing whether or not to hold this live.

However, considering that it will take some time before the final decision is announced due to future adjustments, and about half a year has passed since the first refund of applicants, and we received requests from customers, we are currently accepting requests. For customers who wish to have their tickets refunded, we will provide a secondary refund.
Please note that those who wish to receive this secondary refund will lose their ticket rights to the performance if the transfer performance is decided.
Please check the refund method below before proceeding.

In addition, we may finally decide to cancel.
As soon as the transfer performance schedule is ready, we will inform you on the TOHOSHINKI

After deciding whether or not to hold a transfer performance, we will set up a refund period again.
We apologize for the inconvenience, but please wait for a while until the transfer performance is announced.
We kindly ask you to make a decision when you make a decision.

We pray for the swift recovery of infected people and their safety.

=================================
▼ Information on ticket refund method
The ticket refund method and refund acceptance period differ for each ticket agency, so please check for each ticket agency you purchased below.
We will not be able to respond outside the refund acceptance period, so please be sure to complete the procedure within the refund acceptance period.

■ Bigeast 6th year and above Members-only Super Premium Seat Advance ・ Bigeast Advance (1st and 2nd)
[Refund application and account registration period: Wednesday, November 25, 2020 13:00 to Monday, November 30, 2020 23:59]

Please follow the procedure below to complete the refund procedure yourself.
* Please read carefully to the end, including notes, so that the refund procedure can be completed smoothly.
* If you do not wish to receive a refund, no procedure is required.
* No ticket is required for refund procedure.

STEP1. Please apply for a refund.
Please apply for a refund from the application status confirmation page within the refund application period.

* "Refund application" will be displayed when the refund application starts.
Please be sure to apply within the application period as it will be hidden outside the application period and you will not be able to complete the procedure.

[Precautions]
* If you apply for a refund, your ticket will be invalid.
* Refund application cannot be canceled after application.
* Refunds will be made for each [Order Number]. Please note that we cannot accept refunds for a limited number of sheets, such as 1 out of 2.
* Refund procedures will not be possible after the application period.
* If you have purchased multiple performances, please apply for a refund for each performance for which you wish to receive a refund.

↓

STEP2. Register a bank account to receive refunds.
[For those who have applied for a refund] Please be sure to perform "Account Registration" from the application status confirmation page within the registration period in order to receive a refund.

[Precautions]
* Please register a receiving account for each ticket application for refund.
* When registering an account, be sure to check the information such as [branch name], [account name], and [account number] in your passbook before entering.
* Please make a note of the registered account information by yourself so that you do not forget it.
* "Receiving account registration" will be displayed when the account registration starts.
Please note that it will be hidden outside the registration period and you will not be able to complete the procedure.

↓

STEP3. We will send the money to the registered bank account.
[Start of remittance: December 25, 2020 (Friday) ~]

Remittance will start in sequence to the account registered in STEP2.
Please check the refund by yourself in the bookkeeping etc.

[Precautions]
* Depending on the financial institution, it may take some time before the money is sent.
* If there is an error in the registered account, no refund will be given.
In that case, you will need to register your account again, and it will take about one month to transfer the money.
In that case, please note that the re-procedure fee (550 yen / case) will be deducted.
For details, please check the email sent from the "Ticket Office" when you start registering your account.

＜ Inquiries: Ticket Secretariat Refund windowhttps://info2.y-tickets.jp/inquiry_refund/input＞

■ Yahoo! Ticket Plus Advance / Yahoo! Ticket Advance (Primary / Secondary)
[Refund application and account registration period: Wednesday, November 25, 2020 13:00 to Monday, November 30, 2020 23:59]

Please follow the procedure below to complete the refund procedure yourself.
* Please read carefully to the end, including notes, so that the refund procedure can be completed smoothly.
* If you do not wish to receive a refund, no procedure is required.
* No ticket is required for refund procedure.

STEP1. Please apply for a refund.
Please apply for a refund from "Application Details" on Yahoo! Ticket My Page within the refund application period.

* "Refund application" will be displayed when the refund application starts.
Please be sure to apply within the application period as it will be hidden outside the application period and you will not be able to complete the procedure.

[Precautions]
* If you apply for a refund, your ticket will be invalid.
* Refund application cannot be canceled after application.
* Refunds will be made for each [Order Number]. Please note that we cannot accept refunds for a limited number of sheets, such as 1 out of 2.
* Refund procedures will not be possible after the application period.
* If you have purchased multiple performances, please apply for a refund for each performance for which you wish to receive a refund.

↓

STEP2. Register a bank account to receive refunds.
[For those who have applied for a refund] Please be sure to perform "Account Registration" from "Application Details" on My Page within the registration period in order to receive a refund.

[Precautions]
* Please register a receiving account for each ticket application for refund.
* When registering an account, be sure to check the information such as [branch name], [account name], and [account number] in your passbook before entering.
* Please make a note of the registered account information by yourself so that you do not forget it.
* "Receiving account registration" will be displayed when the account registration starts.
Please note that it will be hidden outside the registration period and you will not be able to complete the procedure.
* For those who have applied, a notification email will be sent when the account registration starts, so please check it as well.

↓

STEP3. We will send the money to the registered bank account.
[Start of remittance: December 25, 2020 (Friday) ~]

Remittance will start in sequence to the account registered in STEP2.
Please check the refund by yourself in the bookkeeping etc.

[Precautions]
* Depending on the financial institution, it may take some time before the money is sent.
* If there is an error in the registered account, no refund will be given.
In that case, you will need to register your account again, and it will take about one month to transfer the money.
In that case, please note that the re-procedure fee (550 yen / case) will be deducted.
For details, please check the email sent from the "Ticket Information Center" when you start registering your account.

＜ Inquiries: Ticket Information Centerhttps://info.y-tickets.jp/info/faq/＞

■ Customers who purchased with LAWSON TICKET
[Refund period: Wednesday, November 25, 2020 10:00 to Monday, November 30, 2020 23:59]
Please bring the issued ticket and various fee tickets, visit a nearby LAWSON or Ministop store within the refund period, and use the in-store Loppi to complete the refund procedure.
A "ticket" is required for refunds. If you haven't issued a ticket yet, please issue a ticket at LAWSON Ministop and then refund at Loppi

* A "ticket" is required for refunds. Please be sure to issue a ticket and complete the refund procedure.
* Refunds are not possible outside the period. After the deadline, no refund procedure will be possible until the next announcement.
* If you purchase 2 or more cards, you can get a refund as a single item.
* Refunded tickets will be collected at the cash register. Please be sure to give it to the clerk.
* Please note that if the ticket or various fee tickets are lost or destroyed, no refund will be given for the lost or destroyed ticket.
* Tickets without stubs cannot be refunded.

Please refer to the following URL page for details.
https://l-tike.com/oc/lt/haraimodoshi/

Contact Us:https://l-tike.com/contact/
* We accept inquiries by e-mail, but it may take several days to reply because the inquiries are flooded and it is very crowded. Thank you kindly look forward for your understanding.