INFORMATION

Thank you for always TOHOSHINKI

TOHOSHINKI Special Event in OKINAWA powered by SKY PerfecTV!" Scheduled to be held on April 4th and 5th, 2020. We apologize for the time it took to inform you about the transfer performance that accompanies the postponement of the performance, but even now, we have extended the abolition and extension of the number of participants such as large-scale events that have been infected with the new coronavirus. Based on the immigration control status and infection status and the accurate information issued by the government and local governments, we are carefully considering and discussing whether or not to hold this live.

However, considering that it will take some time before the final decision is announced due to future adjustments, and about half a year has passed since the first refund of applicants, and we received requests from customers, we are currently accepting requests. For customers who wish to have their tickets refunded, we will provide a secondary refund.
Please note that those who wish to receive this secondary refund will lose their ticket rights to the performance if the transfer performance is decided.
Please check the refund method below before proceeding.

In addition, we may finally decide to cancel.
As soon as the transfer performance schedule is ready, we will inform you on the TOHOSHINKI

After deciding whether or not to hold a transfer performance, we will set up a refund period again.
We apologize for the inconvenience, but please wait for a while until the transfer performance is announced.
We kindly ask you to make a decision when you make a decision.

We pray for the swift recovery of infected people and their safety.

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▼ Information on ticket refund method
We will not be able to respond outside the refund acceptance period, so please be sure to complete the procedure within the refund acceptance period.

■ Customers who purchased in advance of Bigeast
[Refund application and account registration period: Wednesday, November 25, 2020 13:00 to Monday, November 30, 2020 23:59]

Please follow the procedure below to complete the refund procedure yourself.
* Please read carefully to the end, including notes, so that the refund procedure can be completed smoothly.
* If you do not wish to receive a refund, no procedure is required.
* No ticket is required for refund procedure.

STEP1. Please apply for a refund.

Please apply for a refund from the application status confirmation page within the refund application period.

* "Refund application" will be displayed when the refund application starts.
Please be sure to apply within the application period as it will be hidden outside the application period and you will not be able to complete the procedure.

[Precautions]
* If you apply for a refund, your ticket will be invalid.
* Refund application cannot be canceled after application.
* Refunds will be made for each [Order Number]. Please note that we cannot accept refunds for a limited number of sheets, such as 1 out of 2.
* Refund procedures will not be possible after the application period.
* If you have purchased multiple performances, please apply for a refund for each performance for which you wish to receive a refund.

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STEP2. Register a bank account to receive refunds.

[For those who have applied for a refund] Please be sure to perform "Account Registration" from the application status confirmation page within the registration period in order to receive a refund.

[Precautions]
* Please register a receiving account for each ticket application for refund.
* When registering an account, be sure to check the information such as [branch name], [account name], and [account number] in your passbook before entering.
* Please make a note of the registered account information by yourself so that you do not forget it.
* "Receiving account registration" will be displayed when the account registration starts.
Please note that it will be hidden outside the registration period and you will not be able to complete the procedure.


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STEP3. We will send the money to the registered bank account.
[Start of remittance: December 25, 2020 (Friday) ~]

Remittance will start in sequence to the account registered in STEP2.
Please check the refund by yourself in the bookkeeping etc.

[Precautions]
* Depending on the financial institution, it may take some time before the money is sent.
* If there is an error in the registered account, no refund will be given.
In that case, you will need to register your account again, and it will take about one month to transfer the money.
In that case, please note that the re-procedure fee (550 yen / case) will be deducted.
For details, please check the email sent from the "Ticket Office" when you start registering your account.

＜ Inquiries: Ticket Secretariat Refund windowhttps://info2.y-tickets.jp/inquiry_refund/input＞