INFORMATION

Thank you for always supporting TOHOSHINKI.

April 4th (Sat), 5th (Sun), 2020 Currently, we are still adjusting the availability of transfer performances due to the postponement of the performance of “TOHOSHINKI Special Event in OKINAWA powered by SKY PerfecTV!”.

It will take a little longer to announce the transfer performance schedule, so
If you would like to refund your ticket at this time, we will refund it first.
Those who wish to receive the primary refund this time will lose the ticket rights of the performance when the transfer performance is decided.
Please confirm the refund method below and complete the procedure.

The schedule may not be adjusted, so it may be a different venue or may be canceled. Please note.
As soon as the transfer performance schedule is ready, we will announce it on the TOHOSHINKI official website.

After deciding whether to hold a transfer performance, we will set the refund period again.
For those who can wait, we apologize for the inconvenience, but we ask that you wait for a while until the transfer performance is announced, and make judgment at that time.

We pray for the quick recovery of infected people and their safety.

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▼ Ticket refund method information

■ Customers who purchased Bigeast first (first and second)
Within each period, please follow the procedure below to make a refund yourself.

* Please read the notes carefully to the end so that you can complete the refund process smoothly.
* If you do not wish to receive a refund, you do not need to do anything.

STEP1. Please perform [Application for Refund Request].
[Refund request period: June 11, 2020 (Thursday) 15:00 to June 18, 2020 (Thursday) 23:59]

Please make a "refund application" from the application status confirmation page within the application period for refund request.
* The "Refund Request" form will be displayed from [June 11 (Thursday) 15:00].

[Notes]
* If you request a refund, your ticket will become invalid.
* The refund application cannot be canceled after the application.
* The ticketing and shipping schedule has been changed, but the original ticket is not required for the refund procedure.
* Refund will be refunded for each [order number]. Please note that we cannot accept refunds with a limited number of cards, such as 1 out of 2.
* Refund procedures will not be possible after 6/18 (Thurs.), so be sure to apply within the period if you wish.
* Refunds will only be made to the person who purchased the item.

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STEP2. Register the bank account to receive the refund.
[Account registration period: Monday, June 22, 2020, 15:00 to Monday, July 6, 23:59]

[For those who have applied for a refund] Please be sure to perform "Account Registration" from the application status confirmation page within the registration period in order to receive a refund.
We will send an account registration start email to the applicants on June 22 (Monday).

[Notes]
* No refund will be given if account registration is not completed within the period.
* When registering an account, be sure to check the information such as [branch name], [account name], and [account number] in your bankbook before entering.

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STEP3. We will send money to the bank account you registered.
[Starting remittance: July 21, 2020 (Tuesday)]
From July 21, 2020 (Tuesday), remittance to the account registered in STEP 2 will begin sequentially.
Please check the booklet for refunds.

[Notes]
* Depending on the financial institution, it may take some time before the money is transferred.
* If the registered account is incorrect, no refund will be given.
In that case, you will need to register your account again, and it will take about one month to transfer the money.
In that case, please note that the re-procedure fee (550 yen / case) will be deducted.

For details, please check the email sent from the "Ticket Office" around June 10.

＜ Inquiries: Ticket Office Refund Counter https://info2.y-tickets.jp/inquiry_refund/input ＞