INFORMATION
"SMTOWN LIVE 2025-26 in FUKUOKA" merchandise on sale!
In addition to some of the items sold at the Tokyo performance, to commemorate the Fukuoka performance we have prepared T-shirts and zip-up hoodies with the slogan "THE CULTURE, THE FUTURE" printed on them!
In addition, you can once again use the "SMTOWN LIVE GOODS" app to smoothly purchase goods at the venue and create an order sheet!
Don't miss this opportunity to check it out!
*Product details can be found at the SMTOWN OFFICIAL ONLINE STORE (https://shop-smtown.jp/).
[SMTOWN LIVE GOODS app]
This is a merchandise ordering app packed with convenient features that can be used at SMTOWN LIVE concert venues.
https://smtown-live-goods.com
(Details of the product specifications in the app will be available after the release time of the "Venue Pickup" and "Same-day Sales" services. If you would like to check the product specifications in advance, please check the SMTOWN OFFICIAL ONLINE STORE.)
*Please check the calendar image below for the merchandise sales schedule.
*Phone number authentication is required to use the "SMTOWN LIVE GOODS" app.
[About merchandise sales at the venue]
The merchandise sales booth at the venue will be
・"OFFICIAL GOODS General Sales" booth
・"Official GOODS Pickup at the Venue" Booth
There are two types:
*If you wish to pick up your goods at the venue, you will need to purchase them in advance through the SMTOWN LIVE GOODS app.
*Even if you do not have a performance ticket on the day, you can still purchase merchandise at the venue.
*Please cooperate by keeping the number of people using the facility small, and only those who purchase tickets are allowed.
■Venue merchandise sales schedule
*The "Official GOODS Pickup at the Venue" booth will close at the start of each performance.
*Please note that cancellations and refunds are not possible for "venue pickup."
*Doors opening/performance start times are subject to change.
*Sales times may change depending on the situation on the day. Also, sales after the performance may not be possible depending on the situation on the day. Thank you for your understanding.
*Please be sure to check the product, size, quantity, and change you have purchased on the spot. Please note that we cannot respond to any declarations or inquiries made after you have left the sales floor or at a later date.
*After purchase, we cannot accept returns or exchanges for customer convenience. If you wish to exchange a defective product purchased at the venue, please be sure to bring your receipt. If you do not have your receipt, we will not be able to exchange it, so please be sure to keep it.
[Payment methods at the "OFFICIAL GOODS General Sales" booth]
- cash
- Credit card, transportation IC, electronic money, QR code payment
* Regarding cashless payment
The cashless payment methods listed above can be used at the merchandise store, but they may not be available depending on the signal strength. In that case, please pay in cash.
*Transportation IC cards, electronic money, and QR code payments cannot be charged. Please charge your card in advance.
*Credit card payments are accepted only in one lump sum.
■Venue-exclusive benefits
For every purchase of merchandise worth 6,000 yen or more (tax included) at the venue through "general sales" or "venue pickup," you will receive one random postcard (26 types in total) as a bonus!
*Please note that the benefits are on a first-come, first-served basis and will end when stock runs out.
*The bonus items will be given out randomly, so you cannot choose the design.
*The purchase amount for one transaction is eligible. Purchase amounts from multiple transactions cannot be combined.
(Example) If the total amount of one transaction is 6,000 yen (including tax): 1 free ticket, if the total amount of one transaction is 12,000 yen (including tax): 2 free tickets
[About the merchandise sales schedule]
[About selling merchandise on the online store]
■SMTOWN OFFICIAL ONLINE STORE
Online sales start: January 22, 2026 (Thursday) 20:00
https://shop-smtown.jp/
(Until sales begin, only product details will be available.)
*To purchase, you must first register as a member (free of charge) at the SMTOWN OFFICIAL ONLINE STORE.
*Items purchased online are scheduled to be delivered sequentially from late January. We cannot Yakusoku delivery by the performance date, so if you would like to purchase items by the performance date, please use the "Venue Pickup" option on the "SMTOWN LIVE GOODS" app or "General Sales" at the venue on the day of the performance.
●Notes about purchasing
*If there is a delay in shipping your product due to unexpected congestion in logistics, we will notify you via the email address you registered at the time of purchase.
*Please be sure to check the items and quantities you have purchased immediately after receiving the products.
*Please note that we cannot respond to any complaints, declarations, or inquiries made more than one week after the delivery date.
*We cannot exchange or replace any defective products that occur without following the instruction manual, so please be sure to check the product instruction manual before use.
[Inquiries regarding merchandise sales]
We are unable to respond to inquiries regarding merchandise sales via SMTOWN OFFICIAL JAPAN, the artist's official website, or fan club.
Please contact us at the address listed below.
●Inquiries regarding products and venue sales
https://form.run/@ldc-product
*For inquiries on the day of the performance, please speak to the staff at the merchandise sales area at the venue. Please note that if you contact us by email, there may be a delay in our response.
● Inquiries regarding the "SMTOWN LIVE GOODS" app (functions, registration methods, etc.)
Please contact us via "My Page > Inquiries" in the app.
Inquiries regarding sales at the SMTOWN OFFICIAL ONLINE STORE
https://shop-smtown.jp/contact
＜Official Shop Instagram, X (old Twitter) Also check it out! >