INFORMATION

Thank you for always supporting TOHOSHINKI.

There was an editing error in the bonus footage (LIVE DIGEST @ YOKOHAMA ARENA) of the LIVE DVD & Blu-ray "TOHOSHINKI 20th Anniversary LIVE TOUR ~Z ONE ~" [First Press Limited Edition] (AVBK-43548~51 / AVXK-43552~4) released on Wednesday, August 20th.

We deeply apologize for any inconvenience caused to everyone due to the oversight during production.

Regarding this matter, for customers who wish to exchange the product for a good one, we will handle the exchange as follows.

＜Applicable products＞
Release date: Wednesday, August 20, 2025
Title: "TOHOSHINKI 20th Anniversary LIVE TOUR ~Z ONE ~"
Target product number/applicable DISC
[First Press Limited Edition] AVBK-43548～51/ DISC-3
[First Press Limited Edition] AVXK-43552-4/ DISC-3

<Relevant section>
Bonus video LIVE DIGEST＠YOKOHAMA ARENA Black spots in "Before U Go"

<How to exchange for a good DISC >
We will exchange it for a good "DISC" by mail.
We apologize for the inconvenience, but please send only one copy of the applicable "DISC-3" and a note with your postal code, address (if you live in an apartment building, please be sure to include the name of your apartment/condominium and room number), name, and phone number to the address below, cash on delivery.
When sending, please put it in an envelope.
Good quality "DISC" are scheduled to be shipped sequentially from early November.
When shipping, please send only one DISC: "DISC-3" for AVBK-43548 to 51 and "DISC-3" for AVXK-43552 to 4.
Please see below for details on shipping methods.

<Shipping address>
102-0071
2-11-3 Fujimi, Chiyoda-ku Tokyo
“TOHOSHINKI 20th Anniversary LIVE TOUR ~Z ONE ~Exchange Window”

<Exchange acceptance period>
Until the end of October 2025

▼Payment on delivery method
Please enclose a note with your postal code, address (if you live in an apartment complex, please be sure to write down the name of your apartment/mansion and room number), name, and phone number in the envelope, and then receive a "Yu-Packet label" at the post office counter and fill in the necessary information (name, postal code, address).
Please send by cash on delivery to the above address.
If you are dropping it off at a post office counter, please tell them you would like to send it cash on delivery.

If you are dropping off in a mailbox, please receive a "Yu-Packet label" at the post office counter, fill in the necessary information, and then write "Cash on Delivery" in large red letters on the front of the envelope before dropping it off.

▼Yamato Takkyubin/Sagawa Express cash on delivery method
Please enclose a note with your postal code, address (if you live in an apartment building, please be sure to write the name of your apartment or condominium and room number), name, and phone number. Please also write this information in the sender's column on the cash-on-delivery slip and send it to your nearest convenience store or a Yamato Transport or Sagawa Express office.

<Notes>
・Please make sure that the "DISC" you are sending is an eligible product number.
- We cannot refund shipping costs if the item is returned prepaid.
・If there is any omission in the recipient's name, postal code, or address
Please be careful not to make any mistakes as we cannot return the item.
・When sending, please enter your postal code and address (if you live in an apartment building,
Please be sure to include your apartment/condominium name, room number, name, and phone number.
Please send us the notes you have written and the "DISC" that has the error.
If you send any parts other than DISC that are not eligible for exchange, we may not be able to return them. (Please keep the case with you.)
・Once the incorrect "DISC" arrives, we plan to ship the good "DISC" sequentially from early November. We apologize for the delay in receiving your order, and thank you for your understanding.
・Shipping is limited to domestic addresses only.
Please note that items that arrive after the exchange acceptance period will not be eligible for exchange.

<Regarding the handling of personal information>
The personal information you provide will only be used to respond to your request for exchange and to contact you regarding the exchange, and will not be used for any other purpose.

Avex Group Personal Information Protection Policy
https://avex.com/jp/ja/public/privacy/


Once again, we deeply apologize for the inconvenience caused to you all.
We will take great care to prevent this from happening again in the future.
We appreciate your continued support for TOHOSHINKI.


[Contact Information]
Avex Customer Support
Contact form https://avex.com/jp/ja/contact/product/
Business hours: 11:00-18:00 (excluding weekends and holidays)
*We accept emails 24 hours a day, but we will respond to your inquiries in the order they are received during business hours.
We appreciate your understanding in advance.